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Questions? We have answers
Do you offer a discount for staying in your resorts for long periods?
Yes, staying one month or more we can customized packages and prices. Please get in contact with us for more informations.
How do I know that my reservation is confirmed?
When you have completed the online steps of the reservation process, an instant on-screen confirmation will appear. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details. The reservation is only confirmed 100% when deposit is paid.
What happens if I want to cancel my room reservation?
You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel.
Can I book a hotel room by telephone?
Unfortunately, we do not take bookings by telephone. But if you need assistance of any sort you can always call us during office hours or send a WhatsApp message.
What are the check-in and check-out times of the hotel?
Check in is at 13:00 and check out 11:00. For late check in (after office hours) we advice you to contact the hotel.
Can I book a hotel for day use?
Yes, it is possible to book a hotel for day use, always when we have availability. Is necessary to make your reservation and guarantee your day pass.
I have booked a room but I did not receive a confirmation by email. What do I have to do?
The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send us aa email.
Does the hotel need a deposit or a payment in advance?
Yes, the hotel requires a deposit of 50% of the reservation, non refundable. It will be clearly mentioned on the terms and conditions page. However, note that some online travel agencies or partners, have different terms & policies.